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ok100 has put together straight answers to the questions we hear most — from first deposit via bKash or Rocket, to reading your transaction record and finding the right game category for your session.
This FAQ section exists because questions about accounts, deposits and game access come up often — and a short answer in the right place saves a support ticket.
These figures reflect what is structurally in place on the platform today — the game categories available, the ways to reach support, the local payment rails configured, and the device options you can use to access your account.
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If an answer here does not resolve your situation, we have three routes you can use to reach our team directly. Each route is published on the site — we have not listed anything here that is not already visible when you are signed in.
Open the chat widget from any page when you are signed in. It connects you to our support team directly. Use this route for deposit status questions, account access issues or wallet discrepancies that need a real-time response from our side.
Send your query to the support address listed on our Contact page. Include your account number and a description of the issue. Email works well for transaction record requests or questions that need a written response you can refer back to later.
Our Help Centre holds published answers for common account and payment questions. Check there first — many bKash and Rocket deposit queries are already answered with step-by-step instructions. The Help Centre is accessible without signing in.
Every answer in this FAQ is written against the actual account flow and payment configuration on ok100 — not copied from a generic template. We update entries when the account process changes, and we flag anything that depends on local law or your eligible region rather than stat
Each FAQ answer follows the real steps shown in the account interface. We describe what you see in the fields and menus rather than inventing steps that do not exist. If a step varies by payment method, the answer names which method it applies to.
bKash and Rocket answers are written around how those wallets actually connect to your ok100 account — the transfer direction, the reference fields and the confirmation steps. We do not give generic mobile-money advice; we describe the configured path.
Where access depends on local law or eligible regions, we say so clearly. We do not imply universal availability. Bangladesh account holders can check the Terms page for the specific conditions that apply to their account type and region.
When a question falls outside what the FAQ can answer — disputed transactions, identity verification, account-level restrictions — we point directly to the right support route rather than leaving you with a vague suggestion to contact us.
Both bKash and Rocket are configured as deposit methods on ok100, and the account-to-wallet path is similar for each. There are a few practical differences worth knowing before you start a transfer — particularly around where you enter the reference number and how the confirmation appea
For bKash, you start the transfer from the bKash app using the merchant or personal number shown in your ok100 deposit screen. For Rocket, you use the USSD menu or the Rocket app and enter the number shown on the same deposit screen. The starting point differs; the screen in your account is the same for both.
Both methods ask you to enter a reference or account number during the transfer. The exact field name differs between bKash and Rocket interfaces, but the reference shown in your ok100 deposit screen is what you enter in both cases. Do not skip this field — it is how the deposit is matched to your account.
After a transfer, the pending status appears in your ok100 wallet history first. Once the payment is confirmed from the mobile money side, the status updates to completed. The timing of that update is handled by the payment network, not by ok100 directly — check the wallet history page in your account to track it.
If a bKash or Rocket deposit does not update in your wallet after the transfer has completed on the mobile money side, contact support via Live Chat with your transaction ID from the bKash or Rocket app. That reference is what our team needs to locate the transfer and update your account manually if needed.
Across the account, the lobby and the game categories available, a few things stand out as the practical anchors of how ok100 works for Bangladesh account holders. These are not marketing claims — they are the visible, verifiable elements of how the platform is set up and what you can check for yourself once you have opened your account.
The sportsbook foregrounds cricket — BPL, international fixtures and inplay markets are the category Bangladesh account holders open most. Football StrikeZone and other sports categories sit alongside cricket in the same lobby. No fabricated odds here; the markets visible are the ones the sportsbook currently has open.
Slots in the lobby come from Microgaming, CQ9, PG Soft, Joker and Bigtime Gaming. Titles like Slot Multiplier and Crash Lightning sit within those studio rooms. RTP information is shown only where the individual game or studio exposes it — we do not invent percentages.
Roulette Action and other live table games run in the live casino section. You can switch between the live casino and the slots lobby without leaving the page — both are inside the same account session. The live section is accessible from mobile browser and desktop browser equally.
Every bKash and Rocket deposit, and every withdrawal you request, is recorded in the wallet history section of your account. You can filter by date or transaction type. This record is your reference for any support query — our team uses the same transaction IDs you see on your side.
These are the questions we get asked most often by account holders in Bangladesh. Each answer follows the actual steps and screens in the ok100 account — not a generic description. If your question is not here, the Help Centre has additional entries, and Live Chat can handle anything account-specific.
Go to the Deposit section in your account and select bKash. The screen shows the number to send to and the reference code to enter. Complete the transfer in the bKash app using those exact details. Once confirmed, the amount appears in your ok100 wallet history. Do not close the deposit screen until the transfer is sent.
Pending status means ok100 has logged the request but the confirmation from the Rocket network has not arrived yet. Check the transaction status in the Rocket app first. If it shows completed on the Rocket side but is still pending in your ok100 wallet after a reasonable wait, contact Live Chat with the Rocket transaction ID.
Open your account, go to the Wallet section, and select Transaction History. You can filter by date range or by transaction type — deposits, withdrawals or game transfers. Each entry shows the method used, the reference number and the status. This is the record our support team works from if you raise a query.
Yes. Both payment rails are configured on ok100, and you can use either one for a deposit — they do not need to be linked to the same mobile number as your account. The deposit screen lets you choose the method each time. Each transfer is logged separately in your wallet history with its own reference.
Once your wallet is funded, the lobby opens the sportsbook — with cricket markets as the main category — alongside live casino tables like Roulette Action, slots from studios including PG Soft and Bigtime Gaming, and crash games such as Aviator Mobile Play and Crash Lightning. You can browse all categories from the same lobby page.
Three routes are available: Live Chat from any signed-in page for real-time help, the support email address listed on the Contact page for written queries, and the Help Centre for published step-by-step answers. For account or transaction issues, have your account number and the relevant transaction ID ready before you contact us.