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ok100 sets out its legal position here so you know exactly what governs your account, your transactions and the content you access on ok100. Access and eligibility depend on your local law and the eligible regions defined in our terms.
Our terms apply from the moment you create an account on ok100 and remain in effect for as long as that account is active. Every action tied to your account — deposits made via bKash or Rocket, game rounds opened in the lobby, and any withdrawal request you submit — falls within the scope of these terms. We do not operate under a single universal legal standard; the rules that apply to you depend on the jurisdiction you access us from and the eligible regions we serve at the time of your session. You should check the current terms document linked in your account area, because policy language can be updated and the version in effect on the day of any transaction is the version that applies to it. Where we collect information to verify your identity or process a payment through Rocket or bKash, we handle that information according to the data section of our policy. Nothing in our legal terms removes any statutory rights you hold under applicable local law in Bangladesh. If a clause conflicts with a right you hold by law, the legal right takes precedence. Reach us through the support routes listed on this page to ask any question about how a specific clause applies to your account.
Not every part of your interaction with ok100 sits under the same policy rule. Understanding which areas are covered — and which involve separate third-party terms — helps you know where to direct a question.
Your login, account creation, identity verification and session activity are all governed directly by our terms. Any restriction on access based on your region or local law is explained in the eligibility clause of the terms document.
Deposits and withdrawals processed through bKash or Rocket are covered under our payment policy. The record of each transaction is held in your account history and forms part of the binding agreement between you and ok100.
Game content supplied by studios available in the lobby — including titles from Microgaming, CQ9, PG Soft, Joker and Bigtime Gaming — is subject to those studios' own content licences. Our terms cover your access to that content, not the content itself.
Any third-party service you reach through a link on our site — including external payment processors or identity-verification partners — operates under its own separate terms. ok100 is not responsible for the policies of those third parties.
You hold specific practical rights under our policy that you can act on at any time. Reviewing your transaction history is straightforward: open your account, go to the history tab and every deposit, withdrawal and game-round record is listed there with date and status. If any account detail — name, contact address or linked wallet — is recorded incorrectly, you can request a correction through our support channel. We will verify the request against your account and update the record once confirmed. Raising a policy question does not require you to close your account or pause any activity; send the question through email support and we will respond with a reference to the specific clause that applies. Your right to request removal of personal data is outlined in the privacy section of our full terms document — access and eligibility for that right depend on your local law.
Open your account and go to the transaction history tab. Every bKash deposit, Rocket withdrawal and game session is logged with a date stamp and status field you can read at any time.
If your name, contact information or linked mobile wallet is recorded incorrectly, raise a correction request via email support. We verify against your account before making any change.
Send a specific policy question to our support email with your account reference. We will point you to the clause that applies — you do not need to suspend your account to ask.
Your rights around personal data retention and removal are set out in our privacy section. Eligibility for specific removal requests depends on your local law and the eligible regions we serve.
For any question about how our legal terms apply to your account, use the contact routes published on ok100. These are the only channels we officially handle policy queries through — we do not confirm legal positions over unofficial channels.
Send your policy question to our published support email address with your account ID in the subject line. Include the clause or transaction you are asking about so we can route it to the right team without delay.
The live chat option in your signed-in account area connects you to a support agent who can pull up your account record and direct policy questions to the appropriate review process.
The Help Centre linked in your account menu contains the current published versions of our terms, privacy notice and cookie policy. Read the relevant document before contacting support to narrow down your question.
We hold account data only for as long as it is needed to operate your account and meet any applicable legal retention requirement in your jurisdiction. Cookie use on ok100 is limited to session management, security and analytics necessary to keep the site functioning — full details are in the cookie notice accessible from the site footer.
We keep your account records — including transaction data for bKash and Rocket payments — for the period required by applicable law and our internal policy. Once retention is no longer required, records are removed according to our published schedule.
Cookies on ok100 are used for session security, fraud detection and site analytics. You can review the full cookie list and manage non-essential cookies through the cookie preference panel in the site footer.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through the account settings page and contact support with your account reference so we can review recent session activity.
When our terms or privacy policy is updated, we publish the change on the policy page with the effective date shown at the top. The version in effect on the date of a transaction is the one that applies to it — check your account area for the current version.
Below are the questions we receive most about how our legal terms apply to accounts, transactions and data on ok100. If your question is not answered here, reach us via email support with your account reference.
Access and eligibility depend on your local law and the eligible regions our terms specify at the time of your session. Check the eligibility clause in the current terms document in your account area to confirm whether your region is covered at the time you access the site.
All deposits and withdrawals processed through bKash or Rocket, every game round opened in the lobby, and any withdrawal request you submit are covered. The record of each sits in your account transaction history and forms part of the binding agreement.
The policy page shows the current version with an effective date at the top. For a specific past transaction, note the date from your account history and contact support with that date — we can confirm which version was in effect on that day.
Your right to request data removal is set out in the privacy section of our full terms. Eligibility depends on your local law and applicable retention requirements. Submit the request through our support email with your account ID and we will process it according to the published procedure.
When you close your account, we retain data only for the period required by applicable law and our internal retention policy. Transaction records tied to bKash or Rocket payments may be retained longer to meet legal obligations. The full retention schedule is in our privacy notice.
Send a message to our support email with your account reference and the specific transaction or session you are questioning. Include the clause you believe is relevant. Our team will review the record and respond with a written explanation referencing the applicable terms.