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ok100 collects only the account and transaction data needed to run your wallet, process payments via bKash or Rocket, and keep your account secure. This policy explains exactly what we collect, how we use it, and what choices you have — with access subject to your local law and eligible regions.
When you open an account, we collect the details you enter at registration — your name, contact number and email address. When you fund your wallet using bKash or Rocket, we record the transaction reference, amount and timestamp so that your deposit history stays accurate and reviewable from your account page at any time. We do not store your bKash PIN or Rocket PIN; those credentials remain entirely within those payment platforms. We also collect device and browser session data — the type of device you use, your IP address and pages visited — to keep your session secure and to detect unusual access patterns. This data is not sold to third parties. We may share a minimum set of transaction identifiers with payment processors solely to verify and reconcile your deposit or withdrawal. If your account remains inactive, we retain your data only for as long as required under applicable regulations, which vary by jurisdiction. Availability of this service and the rights described here depend on your local law and eligible regions. Any questions about what we hold on your account can be directed to our support team via the contact routes listed on this page.
bKash transaction references and amounts are recorded in your account history. We never store your bKash PIN or wallet password — those stay entirely on the bKash platform.
Rocket deposits and withdrawals appear in your transaction log with a reference number. We use this only to verify and reconcile your wallet balance, not for any other purpose.
Name, contact number and email collected at sign-up are used to identify your account and send account-related notices. We do not use them for unsolicited marketing without your consent.
This policy covers data handled directly by ok100 across four areas. Understanding what falls inside and outside its scope helps you know exactly where your information is governed and where a third-party policy takes over.
Data entered during login, registration or account recovery — including your contact number and email — is inside this policy. How you use bKash or Rocket externally falls under those platforms' own terms.
Deposit and withdrawal records linked to your ok100 wallet are covered here. The internal processing of funds on the bKash or Rocket side is governed by those services, not by this policy.
Session and browsing data collected while you navigate the lobby, game pages or account settings is inside this policy. We use it for security and session continuity, not for advertising profiling.
Game studios such as Microgaming, CQ9 and PG Soft may have their own data practices within their game interfaces. Their privacy terms apply to any data processed inside those game environments.
Your account gives you direct access to most of the data we hold. Transaction records — every bKash deposit, Rocket withdrawal or wallet adjustment — are visible in the account history tab without needing to contact us. If a personal detail like your contact number or email address is incorrect, you can request a correction through our support team and we will update it after verifying your identity using the steps shown in the account settings page. You can also ask us what data we hold on you, and we will respond through the published support route. If you want to close your account and request removal of your personal data, raise this with support directly — we will confirm what can be deleted and what must be retained under applicable regulations. Access to these rights depends on your local law and eligible regions.
Open the account history tab to see all transaction entries, including bKash and Rocket movements. No support request is needed for routine transaction history.
Contact support to update your registered name, phone number or email. We verify your identity before making changes, following the steps shown in your account settings.
Submit a data enquiry through our support channel. We will confirm the categories of data linked to your account and how they are currently being used.
To close your account and request data removal, contact support directly. We will explain what data can be deleted and what must be kept to meet regulatory requirements in your region.
If you have a question about your data, a correction request or an account concern, the routes below are the published ways to reach us. We respond through the same channel you use to contact us — no separate privacy hotline, just the support paths you already know from your account page.
Open the live chat icon from any page on ok100. This is the quickest way to raise a data or account question and get a response during staffed hours.
Send your privacy or data enquiry to the support email address listed on the Contact page of ok100. Include your registered contact number so we can locate your account.
The Help section inside your signed-in account area contains a form for account-specific requests including data correction and account closure. Submissions go directly to the support team.
We use standard web security practices to protect data in transit and at rest. Session tokens are invalidated when you log out, and unusual login attempts from new devices trigger an additional verification step visible in your account. Cookies on ok100 are used for session management and to remember your language and lobby preferences — not for cross-site advertising tracking. You can clear session cookies through your browser settings at any time without losing your account data. We keep account data only as long as needed for your account to function and for us to meet our obligations under applicable rules. When those periods expire, data is deleted or anonymised. Any change to this policy will be posted on this page before it takes effect.
Cookies on ok100 handle session continuity and preference storage. We do not use cookies to build advertising profiles or share browsing data with ad networks.
Unusual login activity — for example, access from a device not previously linked to your account — triggers a verification step. You will see the prompt in your account before access is granted.
We retain your account and transaction data for the period required under applicable regulations. After that period, data is deleted or anonymised. Retention rules vary by jurisdiction and eligible region.
When we update this policy, the revised version is posted here before it takes effect. Continuing to use your account after a posted update means you have seen the revised terms.
These are the questions we hear most often about how your account data is managed, what happens to your payment records, and how to act on your rights under this policy.
No. Your bKash and Rocket PINs are entered directly on those platforms and never pass through ok100 systems. We record only the transaction reference and amount needed to match your deposit to your wallet.
Your transaction history is visible only to you through your signed-in account page, and to ok100 support staff who need it to resolve a specific account query you have raised. We do not share it with third parties except to reconcile payments.
Contact support via live chat or the Help form inside your account. Tell us what needs changing and we will verify your identity using the steps shown in account settings before updating any detail.
Yes. Raise a deletion request through support. We will confirm which data can be removed immediately and which must be kept for a period under applicable regulations. The outcome depends on your local law and eligible region.
This policy covers data handled by ok100. Game studios including Microgaming, CQ9 and PG Soft operate their own game interfaces and may have separate data practices. Their own privacy terms apply within those environments.
When you close your account, we delete or anonymise personal data that is no longer needed. Transaction records may be kept for the period required under applicable regulations, which vary by jurisdiction and eligible region.