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These terms set out the rules that apply when you open an account with ok100 and use any part of this site — including the game lobby, wallet transactions via bKash or Rocket, and support channels. Access to ok100 depends on your local law and whether your region is eligible, so read this page before you start.
By creating an account and using the ok100 platform, you accept these terms in full. If any part is unclear, you should not proceed until you have read the relevant section or contacted our support channel for clarification. These terms apply to every interaction on the site — from logging in for the first time to initiating a wallet withdrawal via bKash or Rocket. We may update these terms when rules or platform conditions change. When we do, the revised version takes effect from the date we publish it. Continued use of your account after a change is posted means you accept the updated terms. If you disagree with any revision, the correct step is to stop using the account and contact support about closing it. We hold a record of the version you accepted at registration — you can request that record through the support route shown on this page. Transaction history tied to bKash and Rocket payments is logged against your account and forms part of the record covered by these terms. Eligibility to hold an account with ok100 depends on local law and the eligible regions we serve; we do not override local legal requirements.
Not every part of your experience with ok100 falls under the same rule set. Understanding the boundary between what these terms govern and what sits outside them helps you know where to look when a question comes up.
These terms govern how you open, use and close your ok100 account. Login credentials, session security, eligibility checks and the rules around account suspension or restriction are all covered here. What happens on your device outside the browser is not.
Every deposit and withdrawal processed through your account — including bKash and Rocket transfers — falls under these terms. The record of those transactions is held by us and is subject to the retention rules described in this policy.
Game titles available in the lobby, promotional notices and any editorial content published on ok100 are covered by these terms as far as access and fair use go. RTP or game mechanics visible inside a game are governed by the studio that supplies that title.
Payment processors that handle bKash or Rocket transfers operate under their own terms. We are not responsible for their policies, downtime or any decision they make independently. Where a third party's rules conflict with ours, you should read both before acting.
These terms give you concrete steps you can take — not just obligations you must follow. You have the right to review your full transaction history at any time by opening the account history section after logging in; this record covers every bKash deposit, Rocket withdrawal and in-lobby action linked to your account. If any detail in your account profile is incorrect — name spelling, contact number, wallet reference — you can request a correction through the support channel. We will confirm the change in writing once it is processed. You also have the right to ask why a transaction was declined or why an account restriction was applied; submit that question through live chat or the email route and we will respond with the reason on record. If you want to close your account entirely, that request must come through the support channel rather than simply abandoning the session. We keep a copy of these terms as they stood on the day you registered, and you can request that copy at any time.
Log in and open the account history tab to see every deposit and withdrawal, including bKash and Rocket entries, time-stamped and itemised.
Contact support with the specific field you need corrected. We will verify the request against your registration record before making any change.
If a section of these terms is unclear, send a message through the live chat or email route. We will point you to the exact clause and explain how it applies.
Closing an account is a formal step covered by these terms. Submit the request through support; we will confirm closure and the handling of any remaining wallet balance.
If any part of these terms raises a question or you need to act on a right described here, use one of the contact routes published on this site. We do not accept policy requests made through game chat or social channels — use only the routes listed below.
Open the live chat widget from any page while logged in. Use this route for immediate questions about a specific clause or a transaction record you cannot locate.
Send a written request to the email address shown in the site's contact section. Email is the correct route for formal requests — account closure, record copies or correction confirmations.
The help centre linked in the site footer contains published answers to the most common terms questions, including how bKash and Rocket transactions appear in your account record.
These terms are also where we describe how we hold and protect the information tied to your account. Understanding our approach here matters before you make your first deposit.
We hold the personal details you provided at registration for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support through the email route.
We use session and functional cookies to keep you logged in and to record account-level preferences. No third-party advertising cookie is placed without notice. You can review cookie settings from the browser controls on your device.
Your login credentials are your responsibility under these terms. If you suspect unauthorised access, contact live chat immediately. We will place a hold on the account while we review the session record.
To request a change to how your data is handled, or to ask us to remove a record, use the email support route. We will confirm receipt and respond in line with the retention rules in these terms.
These are the questions we hear most often about what these terms mean in practice. If your question is not answered here, use the live chat or email route described in the support section above.
Yes. Every transaction processed through your ok100 account — including bKash deposits and Rocket withdrawals — is governed by these terms. The record is held in your account history and is available to you at any time after logging in.
We publish the updated version on this page with the effective date. Continuing to use your account after that date means you accept the revision. If you disagree with the change, contact support to discuss closing the account before the revision takes effect.
Yes. We retain the version you accepted at the time of registration. Send a request through the email support route with your account reference and we will provide the copy. Allow time for our team to retrieve the archived version.
Use the live chat or email route described on this page. State the specific clause you are questioning and the account action it relates to. We will review the record and respond with the reason for the decision that was applied.
Access to ok100 and the enforceability of these terms depend on your local law and whether your region is eligible. We do not override local legal requirements. If you are uncertain about your eligibility, check the applicable rules in your jurisdiction before using the account.
Account closure is a formal step under these terms. Submit the request through the support channel — live chat or email. We will confirm the closure in writing and explain how any remaining wallet balance tied to bKash or Rocket will be handled.